pcb88 Privacy Policy
Your personal information matters to us. This document clearly explains how pcb88 collects, stores, and protects your data.
Table of Contents
- Introduction and Scope
- Information We Collect
- Purpose of Using Your Information
- Legal Basis for Processing Your Information
- Sharing Information with Third Parties
- Cookies and Tracking Technologies
- Data Retention Period
- Security Measures
- Your Rights
- Policy on Minors
- Policy Changes and Updates
- Contact Information
1 Introduction and Scope
pcb88 treats user privacy as its top priority. This privacy policy applies to the pcb88 website, mobile application, and all related services. By using our platform, you are considered to have agreed to the terms of this policy.
This document will tell you what types of information we collect, why it is collected, how it is stored and used, and what options you have to control your information. To learn about the full terms of your relationship with pcb88, please read our Terms and Conditions, which complement this privacy policy.
Our services are operated exclusively for users in Bangladesh, and all operations are conducted in accordance with applicable laws and regulations of Bangladesh.
2 Information We Collect
2.1 Registration and Identity Verification Information
When creating an account, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID number or passport details (for identity verification)
- Current address
- Bank account or mobile banking number (bKash, Nagad, Rocket)
2.2 Transaction and Financial Information
Detailed records of transactions carried out during deposits, withdrawals, and other financial activities are stored. This includes the amount, date, time, and payment method used for each transaction.
2.3 Technical and Usage Information
We automatically collect the following information:
- IP address and device identifier information
- Browser type and operating system information
- Login time and session details
- Pages visited and click patterns
- General geographic location (network-based only, not GPS)
2.4 Customer Service Information
When you contact us via live chat or email, records of those conversations are stored. This information is used to improve service quality and to resolve disputes.
3 Purpose of Using Your Information
pcb88 uses the collected information for the following specific purposes:
- Account management: To create, verify, and secure your account
- Service delivery: To complete gaming, betting, and financial transactions
- Identity verification: To meet regulatory requirements for preventing fraud and money laundering
- Customer service: To resolve your requests and complaints
- Security: To detect unauthorized access and suspicious activity
- Service improvement: To analyze user experience and improve the platform
- Legal compliance: To maintain records required under applicable laws and regulations
- Bonuses and promotions: To properly apply bonuses and rewards to your account
We never use your information beyond the purposes stated above or store it unnecessarily.
4 Legal Basis for Processing Your Information
pcb88 processes your personal information on the following legal grounds:
4.1 Contractual Necessity
When you register on our website and begin using our services, a service agreement is formed between you and pcb88. We have the right to process information necessary to fulfil that agreement.
4.2 Legitimate Interests
We have legitimate business interests in service security, fraud prevention, and the normal operation of the platform, which are balanced against your right to privacy.
4.3 Legal Obligations
In some cases, we are legally required to retain and disclose certain information under applicable laws of Bangladesh.
4.4 Your Consent
For matters such as marketing communications or optional cookies, we process information on the basis of your explicit consent, and you may withdraw that consent at any time.
5 Sharing Information with Third Parties
pcb88 never sells your personal information. In the following limited circumstances, certain information may be shared with third parties:
5.1 Service Provider Partners
Information is shared with partners who assist with payment processing (bKash, Nagad, Rocket, bank transfers), technical infrastructure, gaming software, and customer service — only to the extent necessary for them to carry out their responsibilities. These partners operate under strict confidentiality agreements.
5.2 Legal Authorities
We may be legally required to disclose information in response to court orders, lawful requests from government authorities, or law enforcement investigations.
5.3 Corporate Changes
In the event of a business merger or acquisition, user information may be transferred; however, equivalent protections under this privacy policy will be maintained and you will be notified in advance.
5.4 International Data Transfers
Some service providers may be located outside Bangladesh. In such cases, we ensure that data transfers meet internationally recognised data protection standards.
7 Data Retention Period
Retention periods vary depending on the type and purpose of the data:
- Account information: For as long as the account is active and for the period required by law after it is closed
- Financial transaction records: For the minimum period required under applicable laws of Bangladesh
- Customer service communications: For a reasonable period after the matter is resolved
- Usage logs and technical data: Until the need for security review has passed
Once the purpose of retention has been fulfilled, we delete or anonymise the data by appropriate means.
8 Security Measures
pcb88 has implemented multiple layers of technical and organisational measures to protect your information:
8.1 Encryption and SSL Protection
All data transmissions are encrypted using SSL (Secure Socket Layer) technology. You can confirm this by looking for "https" and the padlock icon in your browser's address bar. Sensitive stored data is also kept in encrypted form.
8.2 Access Controls
Only authorised staff may access your personal information, and each of them is required to commit to maintaining confidentiality. Staff are given limited access to specific data based on their role.
8.3 Regular Security Reviews
Regular security tests are conducted to identify vulnerabilities in our systems. A defined protocol is in place for responding quickly to security incidents.
8.4 User Responsibilities
Use a strong password to keep your account secure and do not share your login credentials with anyone. If you notice any unusual activity on your account, notify our support team immediately.
9 Your Rights
You have the following rights regarding your personal information:
9.1 Right to Access
You may request to know what information we hold about you and to receive a copy of that information.
9.2 Right to Correction
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. You also have the option to update some information yourself in your account settings.
9.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or contractual requirements.
9.4 Right to Object to Processing
You may object to specific processing of your information carried out on the basis of legitimate interests. You may unsubscribe from marketing communications at any time.
9.5 Right to Data Portability
You may request to receive the information you have provided in a structured, commonly usable format.
To exercise any of the above rights, please contact our support team. After appropriate verification, we generally resolve requests within 30 working days. Managing your own information is an important part of responsible gaming — visit our Responsible Gaming page to learn more.
10 Policy on Minors
All pcb88 services are intended solely for individuals aged 21 or older. We do not knowingly collect or process information from any minor.
The registration process includes an age verification step, and identity-verifying documents may be requested in cases of doubt. If a minor's information is found in our system, the account will be closed and the information deleted as soon as it is identified.
If a parent or guardian believes their child is using our platform, please contact us promptly.
11 Policy Changes and Updates
pcb88 may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:
- By updating the "Last Updated" date at the top of this page
- Via SMS to your registered mobile number
- Via email notification if you have provided an email address
- By displaying a notification when you log in to the platform
If you continue to use the site after any changes, you will be considered to have accepted the updated policy. For significant changes, we will give you sufficient time to review the new policy.
Stay updated on any changes to our terms of service. To learn more about how pcb88 operates, you can visit our About Us page.
12 Contact Information
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Live Chat: Available 24 hours, 7 days a week
- Email: [email protected]
- Language: Support is available in both Bengali and English
Any request sent to our privacy team will require identity verification to ensure your information is disclosed only to you.
For answers to more general questions about data protection, you can visit our FAQ page, where common questions are answered in one place.